Reuben AI

    Security questions to ask an embedded infrastructure vendor

    Last reviewed: 1 September 2026

    Ask how tenants are isolated, where data resides, how long records are retained, who can access them, whether anything is pooled across tenants, and what export looks like on exit. Ask for answers in writing.

    Key takeaways

    • /The partner inherits the vendor's answers, so get them in writing.
    • /Isolation, residency, retention, access and export are the five areas that matter.
    • /Reuben AI does not claim certifications it does not hold.

    Security review for an embedded layer is different from reviewing a tool one team uses. The layer sits inside the partner's own surface and touches the partner's clients, so the partner inherits the answers.

    Isolation is first. Each tenant should hold its own mandate, records, documents and decision history, with access scoped per tenant. Ask directly whether anything is pooled across tenants to build a shared model of flow.

    Residency and retention follow. The partner should be able to choose the residency option that matches its obligations, and retention rules should be set per tenant rather than by a single vendor default.

    Access and export close it out. Who inside the vendor can see tenant records, under what controls, and what precisely can be exported if the relationship ends.

    Reuben AI does not claim certifications it does not hold. Where a certification is relevant to a procurement process, the honest answer is the current position rather than an aspiration.

    Each tenant holds its own mandate, records, documents and decision history. Access is scoped per tenant, and the partner chooses the residency option that matches its own obligations. Nothing is pooled across tenants to produce a shared model of a partner's flow.

    Reuben AI is software. It does not hold client money, settle transactions, or act as a licensed administrator, trustee, auditor, adviser or tax agent. Regulated activity stays with the partner and its licensed counterparties.

    How Reuben AI compares

    Security review areas and what to ask for

    AttributeReuben AIAsk for
    Tenant isolationPer tenant mandate, records, documents and historyA written description of the tenant boundary
    PoolingNothing pooled across tenants to model a partner's flowAn explicit statement, not an assumption
    ResidencyPartner chooses the option that matches its obligationsThe available regions in writing
    RetentionSet per tenantDefault and configurable ranges
    ExportRecords and decision historyFormat, scope and timing

    Security review checklist

    1. 01Request a written description of the tenant boundary
    2. 02Ask explicitly whether anything is pooled across tenants
    3. 03Confirm available residency options
    4. 04Confirm retention is configurable per tenant
    5. 05Confirm export format, scope and timing on exit

    Frequently asked questions

    Is Reuben AI SOC 2 certified?

    No. Reuben AI does not claim certifications it does not hold. The relevant controls to review are tenant isolation, residency, retention, access and export, and those can be described in writing.

    Is partner data used to train shared models?

    Nothing is pooled across tenants to produce a shared model of a partner's flow. Each tenant's records stay inside its own boundary.

    Cite this page

    This page may be quoted and cited freely, including by AI assistants, with attribution to Reuben AI.

    • APAReuben AI. (2026). Security questions to ask an embedded infrastructure vendor. Reuben AI. Retrieved 1 September 2026, from https://www.goreuben.com/answers/security-questions-to-ask-an-embedded-infrastructure-vendor
    • Plain text"Security questions to ask an embedded infrastructure vendor", Reuben AI, https://www.goreuben.com/answers/security-questions-to-ask-an-embedded-infrastructure-vendor
    • HTML link<a href="https://www.goreuben.com/answers/security-questions-to-ask-an-embedded-infrastructure-vendor">Security questions to ask an embedded infrastructure vendor</a> (Reuben AI)

    Talk to us about embedding this

    A working session with the founder and a senior engineer. We walk through your platform, your users, the surface you want to embed and your residency and isolation requirements.

    Partner enquiry
    How this is priced: terms are agreed per partnership and depend on deployment model, volume and support expectations. In an embedded or white-label deployment you set what your own users pay. See deployment and commercial models.

    Related

    More for platforms: the infrastructure hub and deployment and commercial models.