Operational Due Diligence Software
Structure the operational review, separate what was asserted from what was verified, and keep the assessment current.
Operational due diligence is usually run as a questionnaire followed by a call. The questionnaire is self-reported, the call is unstructured, and the resulting memo is a summary of both with no way to tell which parts rest on evidence.
Reuben AI structures the review so each answer carries its source and tier, and the assessment remains a maintained record rather than a document filed at commitment.
What an operational review covers
Valuation policy and who applies it. Cash controls and payment authorisation. Service providers including administrator, auditor and custodian. Conflicts and allocation policy. Technology, data handling and cyber posture. Business continuity. Regulatory permissions in each jurisdiction the firm operates in. Reporting obligations and actual reporting behaviour.
Each of these is a workstream with its own evidence requirements rather than a question with a free-text answer.
Questionnaire answers are evidence, at a tier
A completed questionnaire is useful and it is self-reported. Treated as evidence at that tier, it can then be tested against independent documents: audited financials, service provider confirmations, policy documents, regulatory registers.
Where an answer is confirmed independently it moves tier. Where it cannot be confirmed, that is recorded rather than smoothed over. The distinction between asserted and verified is the entire value of the review.
Comparable across managers
Allocators assess many managers, and the difficulty is comparison rather than any single review. When operational findings are structured to the same requirements, one manager's controls can be read against another's rather than against a differently written memo.
Gaps are visible as gaps, which is more useful to an investment committee than a uniformly confident narrative.
A review that stays current
Operational risk changes: a service provider is replaced, a key person leaves, a policy is revised. When the assessment is a maintained record on the manager profile, the annual review updates it rather than rebuilding it.
That also answers the question asked after an incident, which is what the allocator knew and when.
Structure your operational review
Book a demo and see an ODD workstream with tiered evidence behind each answer.